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Florida and Nationwide Insurance Law Blog

Your Disability Insurance Claim Can Be Denied Or Terminated Based Solely Upon The Opinion Of An Unscrupulous Physician Hired By Your Insurance Company

Your disability insurance claim can be denied or terminated based solely upon the opinion of an unscrupulous physician hired by your insurance company. Typically, these so called "paper reviewers" make a substantial amount of money working for insurance companies. At DI Law Group, we receive numerous calls from claimants that attempted to apply for benefits on their own or were receiving benefits and were shocked to find out that their insurance company suddenly, and without warning, decided they are no longer disabled and terminated their monthly check based upon the opinion of a physician who never examined them, talked to them, or even bothered to contact their treating physician. With a physician certifying that the claimant is not disabled, it can be very difficult to overcome. Often it requires filing an aggressive and comprehensive appeal with statements from our client's physicians and obtaining our own independent medical review or independent medical examination to overturn these unreasonable denials.

When DI Law Group prepares an appeal in which a paper reviewer was relied on to deny a disability insurance claim, we do a thorough investigation of the paper reviewer, including a background check, an evaluation of the paper reviewer's prior court testimony, and an analysis of how often the paper reviewer is hired by insurance companies to perform these reviews. More often than not, we have already come across the physician and can extrapolate a pattern from the reviewer's prior reports and/or have ample information regarding the reviewer's background. This is important information for a claimant's appeal.

Moreover, it is essential that we thoroughly evaluate the paper reviewer's report and provide a detailed analysis of why the conclusions are incorrect, as well as pointing out any inconsistencies found in the report and with the claimant's medical records. Often this requires that we consult with our independent medical consultants and the claimant's physicians.

Further, we often obtain our own independent paper review and/or independent medical examination by a specialist in our client's disability. Likewise, we closely work with our client's physicians and obtain detailed statements regarding our client's condition, symptoms, and limitations, as well as the physicians' opinion regarding the insurance company's paper reviewer's report. Finally, we often obtain personal statements from our clients and their friends and family, clearly explaining our clients' functional abilities.

Insurance companies commonly utilize paper reviewers to support a denial of disability insurance benefits. Typically, these paper reviewers earn a substantial income from this type of work and are motivated to find claimants not disabled. This common insurance company tactic is so pervasive that a case in which DI Law Group was able to successfully overturn a denial of benefits based on an infamous paper reviewer was featured on Good Morning America and was one of the reasons Senator Max Baucus held a Senate Hearing regarding the current state of the law.

Can signing a severance agreement with your employer affect your disability benefit claim?

Signing a severance agreement with your employer can hugely affect your disability benefits claim.  In fact, by signing a severance agreement you can entirely waive your right to pursue your disability benefits claim. Most severance agreements drafted by your employer's lawyers include broad reaching language that requires that you agree to release your employer from any and all claims that you may have against your employer in exchange for, and in "consideration" of, the amount of money to be paid you under the severance agreement. The wording of severance agreements vary greatly, but no matter how broad or specific the language is within the severance agreement presented to you by your employer, the danger exists that in signing the severance agreement you are waiving your rights to your disability benefits claim under a group disability benefit plan provided to you by your employer as a benefit of your employment.

By way of example, the language in the severance agreement that would raise concern may be similar to: "By signing this agreement, you, your agents, assigns, heirs, executors, and administrators, agrees to forever release employer, employer's parents, affiliates, subsidiaries, predecessors, successors, assigns, attorneys, and any director, officer, agent, trustee, employee, representative, insurer, employee benefit or welfare program or plan, from any and all claims, demands, actions, causes of action, liabilities, damages, known or unknown, which you now have, or claim to have, which arose at any time prior to the date you execute this agreement, including, but not limited to, under any federal, state, local or foreign law dealing with or regulating employment, The Age Discrimination in Employment Act ("ADEA"), The Americans with Disabilities Act, The Rehabilitation Act, The Family and Medical Leave Act, The Civil Rights Act, Employee Retirement Income Security Act ("ERISA"), Equal Pay Act, breach of contract, claims for unlawful discharge, any law related to emotional distress, mental anguish, benefits, wages, hours, discrimination, harassment, or retaliation." Such a provision may extend for a much shorter sentence than the above, or a more extensive paragraph, or even an entire page or two of the agreement. There may be additional definitions or provisions contained within the severance agreement, or included as an addendum or attachment to the agreement, which could further impact the question of whether you are waiving your rights to pursue your disability benefits claim by signing the agreement. The language is likely extremely complicated, and the true meaning of the provisions or potential application of the provisions in court may be convoluted and ambiguous. The language may not make clear whether you are specifically waiving your rights to any disability claim under an employee benefit plan, or it may make it very clear that you are waiving your rights. Either way, it is critical to have a skilled attorney review the terms of your severance agreement before you sign the severance agreement. A skilled attorney can provide you with advice on how to ensure that you do not waive your rights to pursue your disability claim while still proceeding with the severance agreement which will provide you with severance pay that may be a necessity. Once the severance agreement is signed, there is no going back on the language contained therein. We have had occasions where we've had to reject handling potential clients' disability benefits claims because the clients signed a severance agreement with their employer which had the effect of waiving their rights to pursuing their disability benefits claim. However, at DI law Group, we are also regularly involved in advising clients in regard to necessary revisions to a severance agreement before they sign to avoid a waiver of their rights related to their disability claim, and we work with our client, our client's employer and attorneys to get this done.

It is critical to point out that there are customarily other standard provisions within the severance agreement which serve to protect the employer from claims by employees who sign a severance agreement but later allege that they did not understand that they were waiving certain rights when the signed the agreement and accepted the severance pay, and thus, that because they did not knowingly waive those rights, the rights should not be waived under the law. An example might be an employee who signs a severance agreement out of desperation to receive needed severance pay, or who signs the severance agreement without fully reading or understanding the terms because they "just want to be done with it". By way of example, many times above the signature lines to the agreement is a provision that reads something similar to: "By signing this release, I state that: I have read it; I understand it and know that I am giving up important rights; I agree to all the terms contained within the agreement, I am aware of my right to consult with an attorney before signing it and have had the opportunity to do so; I have consulted with my attorney before singing it; I have signed it knowingly and voluntarily." When an employer advises you to consult with an attorney, and further requires that by way of your signature to your agreement that you are attesting that you've read and understand the agreement, consulted with an attorney, and are knowingly and voluntarily signing the agreement, the effect is to protect the employer from employees later alleging that they did not knowingly waive certain rights or they didn't understand what they were signing.

Of further significance is that a severance agreement will likely also have a completeness of agreement provision, which includes that the severance agreement sets forth the complete agreement between the parties, and that by signing the agreement, the employee has not relied upon any representations or statements not written into the agreement that were made by the employer with regard to the agreement. In other words, if something is not written into the agreement, it essentially does not exist in the legal world. It cannot be overemphasized that one word can change the entire meaning of an agreement, and any language included in a severance agreement should be reviewed and drafted by a skilled attorney who understands the language necessary to be included, and who can accurately and adequately advise you of the impact of you signing a severance agreement. The words written into the severance agreement are what govern the agreement at issue and determine what the agreement means under the law.

Although an employer may tell you that no revisions will be made to the severance agreement, and that it is a "take it or leave it" offer of severance pay, it may be possible to negotiate terms (and we've regularly negotiated terms of severance agreements for our clients at DI Law Group). If handled properly, it is possible for you to proceed with the severance agreement and still retain you right to pursue your disability claim under your group disability benefit plan offered to you as a benefit of your employment by your employer (who you are now releasing from any and every claim under the severance agreement). It is particularly compelling when an employer includes the language that requires you to attest that you have consulted with an attorney in order to enter into the severance agreement, but then turns around and alleges that the terms of the severance agreement are non-negotiable. A knowledgeable attorney is best equipped to advise you and your employer as to the significance of the inclusion of such language, and the significance of your ability to be involved in the negotiation process surrounding the terms of the severance agreement where such a provision (and other legally significant provisions) are required by the employer in the severance agreement.

It is important to note that this is not the only provision in the severance agreement, and a severance agreement contains many provisions of concern. Nor is the only impact of the provision discussed in this bog a potential waiver of your rights to your disability benefit claim. The focus of this blog entry is a narrow discussion regarding the potential impact of a severance agreement on your disability benefit claim under your employer's disability benefit plan offered to you as a benefit of your employment.

If your employer has offered you a severance package or agreement, and you are uncertain whether you will be waiving your rights to pursue your disability claim, please contact one of our skilled attorneys for a free consultation at www.dilawgroup.com before you sign anything in regard to the severance agreement presented to you.

DELAYED CLAIM APPROVED AFTER DI LAW GROUP ATTENDS FIELD INTERVIEW

As noted in some of our previous blogs, insurance companies often require an in-person or telephone interview with a claimant either prior to making a claim determination or during the ongoing evaluation of a claim that is being paid. The goal of the insurer's interview is not simply to better understand their insured's claim, but to acquire information that can be misconstrued or taken out of context -and ultimately used to further delay or deny the payment of benefits. In many cases, the insurance company has provided the interviewer with specific information it considers problematic and has instructed the interviewer to delve into these issues. Most of the time the red flag issues are not openly acknowledged, but rather addressed in an indirect manner. Thus, rather than providing the insured with the opportunity to directly explain any alleged problems or inconsistencies, the interviewer asks indirect questions hoping to elicit information that can be used to deny benefits. Examples of red flag issues include information from a tax return, information obtained by looking at corporate filings, pictures or comments posted on an insured's social network page, surveillance video footage, and information (or the lack of information) within a set of medical records.

At DI Law Group, we do not allow our clients to attend an in-person or telephone interview without our presence. We fully prepare our clients for what they will face prior to the interview; limit the interviewer's ability to ask ambiguous and unfair questions; clarify a response where necessary; and make sure all essential and relevant information is conveyed during the interview. Additionally, because we are familiar with insurance company denial tactics   and have attended hundreds of field interviews with our clients, we are able to determine the red flag issues and provide clarification and correct information. Recently we were hired by an individual who for months had been sending information to the insurance company in support of her claim. Despite clear statements from her doctor that she had significant vision loss and was considered legally blind, the insurance company continued to question her inability to work as a pharmacist. When four months into the claim she was told that a field interviewer would be coming to her home to speak with her, she hired DI Law Group to get her claim resolved. The first thing we did was advise the carrier that one of our attorneys would attend the field interview with our client and that the interview could not take place in her home. During the interview, there were numerous questions about her tax returns, activities involving her son, and her medical treatment. Additionally, the interviewer frequently offered her a response to his questions in an attempt to elicit misrepresentations and ambiguous responses that could be misconstrued by the carrier. Our attorney clarified many of our client's responses to make sure the information was accurately conveyed to the insurance company and insisted that the interviewer explain the reason behind some of his dubious questions. It ultimately became clear that the insurance company questioned our client's disability - even going so far as to suggest that she did not have vision loss, and that she could return to her occupation but preferred to take care of her son and live with her parents (with whom she was forced to live because she could no longer afford her home without an income or her disability benefits).

We subsequently provided indisputable evidence of her disability, personal statements from family and friends and threatened a law suit if the claim was not immediately approved and a check sent to our client for all benefits owed to date. Within the week her claim was approved and benefits paid. Without our involvement it is quite likely that the claim review process would have dragged on for several more months and many of her responses (such as, "the one upside to not being able to work is the opportunity to spend more time with my son") would have been misconstrued and the basis for a claim denial.

If you are considering filing a claim for disability insurance benefits, currently in the process of a claim review or have had your disability benefits denied, please contact us for a free consultation. You can reach us toll free at (888) 644-2644 or through our website www.dilawgroup.com

Your Disability Insurance Company May Be Stalking You On Facebook

Your disability insurance company could be stalking you on Facebook. Be careful who you Friend or what you post on the internet. Insurance companies have become extremely savvy in how to use social media to "investigate" and ultimately deny insurance claims. Facebook, on-line dating sites, and other social media sites are now the norm in our culture. However, often internet personas and profiles create a skewed image of an individual's abilities and activities. Accordingly, insurance companies scour the internet to find any glimpse of a claimant in order to create the illusion that they are more active than they and their doctor's have indicated. This is one of the most common insurance company tactics, which often results in truly disabled individuals losing their insurance benefits.

Typically, people do not post pictures of themselves on Facebook fatigued or resting in bed due to pain. A picture cannot capture the fogginess caused by medication, a person's pain level, or a person's inability to perform activities with reasonable continuity and consistency. A picture is a mere snapshot in time and when someone pulls out a camera, we typically put on a smile and try to look our best for that 5 second flash. Because of this, the pictures you post on Facebook and other sites can be misleading and the persona you create with all smiling pictures at various locations can unknowingly infer more activity than you are actually capable of performing. Remember, a picture cannot show that you had to leave a birthday party early due to pain. A picture will never be able to show just how many events you were unable to attend because of your disability. Likewise, the words you post can be taken out of context. Even simple phrases such as "I had a great day" or "feeling better today" can be misused by your insurance company to create the illusion that you are no longer or were never disabled. Dating sites can be even more problematic. Often, individuals will be weary of telling potential suitors about their limitations in their profile. People often highlight activities they enjoy, but rarely discuss their restrictions or medical condition. This suggests more functionality than most claimants have.

Insurance companies often take information they find on sites like Facebook out of context to support a denial of an insurance claim. Insurance companies have entire departments dedicated to investigating your insurance claim and often hire outside private investigators to track your activities on-line and in person. Often, they create a fictitious persona and send a claimant a "Friend Request" on Facebook. Many claimants simply accept, assuming they know them or a friend of theirs unknowingly accepted a similar request previously. Likewise. insurance investigators often create fictitious profiles on dating sites to gather information about claimants. However, even if you do not accept a Friend Request or engage in a conversation with an investigator posing as a potential suitor, insurance investigators can typically obtain the information through other means on the internet. Often what an insurance investigator finds on these social media sights can be used in conjunction with even more invasive surveillance of you. These sites explain what activities you engage in, where you like to go, and who your friends are. A private investigator can use this to obtain footage of you when you are out of your home. Often claimants can only engage in activity on their infrequent "good days." However, if an insurance investigator is able to know exactly when a claimant is having a good day and where they are going, it is easy to place a claimant under surveillance, creating the illusion that the claimant can do more than they have claimed.

For this reason, at Disability Insurance Law Group, we always counsel our clients to take down their Facebook pages and other social media profiles or at the very least severely limit the content they place on their pages. Likewise, it is important to remember that what others post about you can be equally dangerous. If your spouse, children, friends, or significant other are posting pictures of you or writing comments about your activities, this can also be damaging to your claim and create a misleading image of your functional abilities.

Pre-existing Condition Exclusions Are Often Misused by Companies to Deny Disability Insurance Claims

Most every group long-term disability policy will include a complete exclusion for any disabilities caused by a pre-existing condition. Private long-term disability insurance policies purchased by individuals normally also exclude coverage for a pre-existing condition unless higher premiums are paid for special coverage that does not include the exclusion. Exclusions such as the pre-existing condition exclusion are often misused by companies to avoid paying disability insurance claims in effort to save a company billions of dollars, and is another common tactic used by companies to delay or deny payment of legitimate claims.  Whether a condition is legitimately "pre-existing" (and thus excluded from coverage) or not depends upon the provisions in the policy applicable to disabilities caused by a pre-existing condition. The disability policy language related to pre-existing condition exclusions can vary greatly, and even the slightest distinction could mean the difference between your disability being covered or entirely excluded from coverage under the policy. Given that the disability income benefits at issue under these policies are customarily paid through age 65 or even lifetime, whether the disability is actually excluded under the policy according to the law governing these matters is hugely significant.

Generally speaking, a disability policy will define a pre-existing condition according to two time periods, which can be described as a "look back period" and a "pre-existing condition waiting period." A look back provision defines which conditions are considered to be "pre-existing" under the policy. For example, a look back provision may involve something like the following: "a Pre-existing Condition means any Injury or Sickness for which the Employee incurred expenses, received medical treatment, care or services including diagnostic measures, took prescribed drugs or medicines, or for which a reasonable person would have consulted a Physician within 12 months before his or her most recent effective date of coverage." While this particular look back period lasts 12 months, the look back period normally ranges anywhere from 3 months to 12 months. The pre-existing condition waiting period is the second time period at issue, which is the amount of time you must be covered under the policy before a pre-existing condition falling within the definition of the look back period will be covered under the policy. This period is normally 1 to 2 years, but it can vary according to the policy and according to the state where the policy is written or issued where varying statutory requirements regarding pre-existing condition exclusions likely exist. An example of a pre-existing condition waiting period is a provision following the look back provision which explains that "this limitation will not apply to a period of Disability that begins after an Employee has been in Active Service for a continuous 12 months during which the Employee has received no medical treatment, care or services in connection with the pre-existing conditions or is covered for at least 24 months after his or her most recent effective date of insurance, or the effective date of any added or increased benefits." As one can readily see, the policy provisions involved in determining whether a medical condition causing a disability is truly pre-existing are both complicated and convoluted. Of course, if there is any chance that your medical condition involved in your disability claim filed can be argued under the pre-existing condition exclusion, then it will be and your company will deny coverage outright. Again, complete exclusions of disabilities from coverage under a policy saves companies billions of dollars and the insurance company representative reviewing your claim for benefits is an advocate for the insurance company and not you.

Denials of disability insurance benefits based upon a pre-existing condition exclusion in the policy is one of the most common reasons that we receive calls from individuals seeking legal counsel. Many times, disability claims are denied on the basis of a pre-existing condition exclusion when the individual and their doctors were entirely unaware that a certain medical condition even existing during the look back period. If you and your physicians were unaware of an existing medical condition at that time, how could you have received treatment, taken medications or consulted with a physician for a condition no one knew existed? In many cases, even if you had an undiagnosed medical condition that no one knew existed at the time, your disability caused by that condition will still be legally covered under the policy. However, these claims are most commonly denied outright by companies. A disability claim denied on this basis can become even more complicated when the provisions of the policy are not limited to treatment, consultation or medication actually received during the look back period but also encompass an injury, sickness or symptoms for which a "reasonable person would have consulted a physician." Denials of disability claims on the basis of a pre-existing condition exclusion rarely involve a situation where an individual treats for a diagnosed medical condition during the look back period, which then disables them within the waiting period following the coverage effective date.

For example, if you are diagnosed with cancer and begin to undergo chemotherapy or radiation during the look back period, and then become disabled from your job due to the same cancer during the pre-existing condition waiting period, the condition (cancer) causing your disability is pretty clearly a pre-existing condition and excluded from coverage. However, this is rarely the situation at issue. Consider the example of a person who has a strong history of cancer in their family (such as breast cancer) but who has never had cancer him/herself, who undergoes preventative measures such as hormone or medication therapy, including during the look back period, and then is diagnosed with cancer during the 1 or 2 year pre-existing condition waiting period. The person was considered cancer free until the cancer was discovered, and did not experience symptoms that he/she (or his/her doctor) believed would be caused by cancer, but the company denies the disability claim on the basis of the pre-existing condition exclusion. Likewise, consider an individual who takes baby aspirin or another medication to prevent a heart attack for an extended period of time, and also during the look back period but does not treat with a cardiologist or other doctor regarding a heart attack or symptoms that would be caused by a heart attack - in fact, the person has no history of a heart attack and just has a family history. That same individual suffers a disabling heart attack during the pre-existing condition waiting period, and the company denies the claim on the basis that disability is due to a pre-existing condition. Do taking vitamins to ward off nutritional deficiency during a look back period then also create a pre-existing condition that will be excluded from coverage if you are disabled by the same condition during the pre-existing condition waiting period? Or, what if during the look back period you experienced cold like symptoms and consulted a doctor who diagnosed the symptoms as allergic rhinitis and noted a small lymph node (common with inflammation or infection) on examination, and then over a year later you were diagnosed with throat cancer by your physician which caused disability from work. The company argues that you treated for symptoms of throat cancer during the look back period and you became disabled during the pre-existing condition waiting period due to throat cancer and thus that your disability claim is excluded from coverage. These are very common scenarios that we are contacted by individuals about, and also involve scenarios where we have succeeded in securing disability benefits for our clients either directly with the insurance company or in court.

Many individuals faced with a denial of their disability claim assume that the company's interpretation of the policy is correct and that their claim was accurately denied. However, the terms of the policy at issue are often written with ambiguous language and the companies deciding whether a claim should be paid or denied frequently apply an unreasonably restrictive interpretation of the policy language to deny a claim. Knowing your rights under your disability policy and the governing law can mean the difference between your benefits ultimately being paid or denied. As many times the disability income benefit at issue continues through your 65th birthday or even your lifetime, this is hugely significant. The pre-existing condition exclusion is another tactic utilized by companies to avoid being liable under a disability policy that it insures.

If you have experienced a delay or denial of payment of your disability benefits on the basis of a pre-existing condition investigation or denial, contact one of our experienced attorneys at www.dilawgroup.com.

Disability Insurance Policy Coverage and Denials

Recently, more and more disability insurance companies are denying claims on the basis that the individual or employee is not covered under the policy. More specifically, insurance companies are asserting that at the time the individual became disabled the policy at issue did not cover them because the person was not part of a covered class; became disabled just before or after their company changed policies and was therefore precluded from coverage due to a pre-existing condition or because the new coverage had not yet taken effect; because they were not Actively Employed; and/or for a myriad of other coverage related reasons.

In order to determine whether or not an individual is covered under a Disability Insurance policy or plan at the time he or she became disabled, it is necessary to look at the provisions defining the terms of coverage. If the individual appears to be covered the next step is to look at any policy exclusions or limitations on that coverage - for example, pre-existing limitations, active work requirements, temporary vs. permanent employees, whether the disability was self-inflicted. Under most state laws, exclusions are generally construed narrowly while exceptions to exclusions are construed more broadly in order to find coverage.

DI Law Group has received numerous calls from individuals whose insurance carriers are mistakenly denying benefits based on lack of coverage. In one case, our client's employer was sold while he was out on short term disability. The new employer canceled the previous short term and long term disability policies and procured new ones with a different carrier that offered lower benefits. When our client exhausted his short term benefits and became eligible for long term disability benefits (LTD) with the same insurance company, he was advised by his employer that LTD benefits were not payable under the old policy as it was no longer in effect and that because his disability occurred just prior to the new policy taking effect he was not eligible for LTD benefits under that policy either, as his disability was considered a pre-existing condition. In this particular client's case, our review of the prior LTD policy and the new LTD policy led us to the conclusion that the policy in place at the time of disability was the governing policy and thus benefits were payable (and ultimately paid) under the terms of the prior policy. In other cases, the policies, when read in conjunction with each other, require the new insurance company to pay benefits.

In a similar case, another client became disabled 6 months after her company was bought out by a new company. Thus, she had a new employer and was considered a "new" employee. At the time of the buyout, the old company's disability policies were canceled and coverage under the new company's policies became effective immediately. When our client applied for disability benefits with the new carrier she was advised that because she had been a covered employee for less than 1 year and had treated for her disabling condition within the 3 month period prior to the date the new employer's policy became effective, her disability fell under the pre-existing limitation and benefits were denied. Again, the employer and the insurance company's narrow reading of the policy were incorrect. Because our client had no gap in coverage between the end of her coverage under her prior policy and the effective date of coverage under the new policy, her disabling condition was exempt from the pre-existing limitation. Thus, we were able to help her procure short term and long term disability benefits under her employer's new and more generous disability policies.

As noted above, there are numerous coverage related explanations an insurance company will put forth when denying benefits. Another common issue involves the Actively at Work provision and how it is applied to full time employees with varied hours or full time employees who reduced their hours just prior to going out on disability. Under many employer sponsored disability plans a "covered class" includes all active full time wage, hourly and salary employees; Active Employment is defined as a specific number of hours worked per week. Thus, when either a full time employee with varied work hours or a full time employee who reduced her hours just prior to going out on disability becomes disabled, insurance companies will often wrongly deny benefits asserting that the employee was not "actively at work" at the time of disability and thus not covered under the disability plan. This also occurs when an employee quits due to his or her disability and is thus accused by the carrier of not being an employee on the date of disability and therefore not covered under the disability plan.

Over the years DI Law Group has resolved countless coverage disputes in our clients' favor, as insurance companies seem to have a habit of narrowly, and erroneously, interpreting coverage provisions in a way that precludes coverage. As indicated previously, it is important for any insured to have a clear understanding of their policy's terms so that coverage is secured and the benefits due and owing under that policy are paid.

Does It Matter Whether You Are Considered Totally or Partially Disabled Under Your Disability Insurance Policy If You Are Receiving Benefits? Yes.

Does it matter whether you are considered Totally or Partially Disabled under your disability insurance policy if you are receiving benefits? Yes. This is because under many disability insurance policies, an individual with a Partial Disability will be paid only through the age of 65, while under the same policy, a Total Disability will allow the individual to collect benefits for the duration of their life. Moreover, Partial Disability benefits are based on the percentage of earned income lost. Thus, unlike Total Disability benefits, if the individual does not suffer a loss of earned income, benefits are not paid and in many cases, the contract ends after a few months. Moreover, in the event of a buy-out of the policy by the disability insurance carrier, resulting in the lump-sum settlement in lieu of periodic payments, an individual would be more apt to surrender the contract for less money than if the individual was deemed Partially rather than Totally Disabled. Insurance companies save themselves hundreds of millions of dollars each year by paying out Partial rather than Total Disability Benefits to their claimants.

Under many policies you may recover benefits under either the Total or Partial Disability provisions. Total Disability typically means the inability to perform the substantial and material duties of your occupation. Often, if you are unable to perform one or more of your substantial and material duties, you are Totally Disabled. Partial Disability usually entails an individual that continues to work and perform most or all of the duties of his or her occupation, but due to a disability is unable to perform those duties for as much time or as often as he or she did in the past. Typically, you must suffer an income loss of at least 20 percent to collect a proportionate amount of benefits.

Under many policies you may qualify under both the Total and Partial Disability provisions, though you can only collect benefits under one. Often, insurance companies will attempt to assert that since you fall under the Partial Disability provision, you are not totally disabled. In most cases, your Total and Partial Disability provisions are separate and distinct, for which you likely paid additional premiums. As such, it is inappropriate to deny coverage under the Total Disability provisions, simply because you also qualify for Partial Disability.

Often, unaware claimants believe their insurance company's assertions that because they are working in some capacity they cannot qualify under the Total Disability provision in their policy. For this reason, many claimants receive substantially less money than they actually deserve. Also, if claimants accept the insurance company's designation of Partial rather than Total Disability for long enough, their insurance company can claim that the statute of limitation has run and the claimant cannot challenge the denial of Total Disability benefits in court. Likewise, many claimants continue to decrease their occupational duties has their condition deteriorates. If this goes on long enough, the claimant's occupation will actually be considered to have changed. Thus, the claimant will have to prove that he or she is Totally Disabled from an occupation which involves substantially fewer occupational duties than previously, rendering the claim significantly more difficult to pursue.

Contract interpretation might be difficult for the layman. Insurance claims examiners can make mistakes in interpreting the provisions of your disability insurance contract and insurance companies have a financial incentive to apply unreasonably strict interpretations of policy provisions. Relying on the wrong interpretation could result in the loss of hundreds of thousands of dollars over a claimant's lifetime. Always seek advice prior to filing a claim, appealing an erroneous decision, or accepting an offer to buy out your disability insurance contract. At Disability Insurance Law Group, we thoroughly analyze every policy to ensure that our clients are afforded the benefit of all provisions of their disability insurance policies.

Will Your Disability Insurance Benefits End When The Definition Of Disability Changes?

Under many disability insurance policies the definition of disability that you must satisfy in order to receive continued disability income benefits changes after as little as 12 months of your claim being paid. Most disability insurance policies begin with what is called an "own occupation" definition of disability, and then change to an "any occupation" definition of disability. This is a very significant occurrence in your disability insurance claim and another common tactic used by disability insuarnce companies to scrutinize your claim. We regularly see disability insurance companies utilizing this change in definition as an opportunity to terminate payment of benefits. In fact, this is one of the most common reasons that we are contacted by claimants seeking representation against their insurance company by a knowledgeable attorney.

An any occupation definition of disability generally requires that a claimant be unable to perform the substantial and material duties of his or her regular occupation due to injury or illness. There are variations in how this is specifically defined under each policy. For example, the definition may reference the main or essential duties as opposed to substantial and material, etc. Most commonly this own occupation definition of disability governs your insurance claim for the first 24 months, but it may be as short as 12 months or as long as 5 years or more. This definition of disability only requires that claimants provide evidence that supports that they are unable to perform the duties of the occupation that they worked in prior to becoming disabled from that particular occupation. However, the "any occupation" definition of disability is a much more difficult standard of disability to prove in order to continue to qualify for benefits. Generally, an any occupation definition of disability requires that a claimant be unable to perform the substantial and material duties of any occupation for which he or she is or can reasonably become qualified to perform by training, education or experience, due to injury or illness.

For example, if Dr. Jones is a Dentist, then under the own occupation definition of disability he is required to prove that he cannot perform the duties of his regular occupation as a dentist in order to qualify for disability benefits. If Dr. Jones was performing the normal procedures that a dentist would perform, and he developed a tremor in his dominant hand that caused him to no longer be able to perform fillings, extractions, root canals, crowns, dentures, implants, or anything requiring a drill, then Dr. Jones would likely be disabled from his regular occupation as a dentist even if he were capable of performing an occasional cleaning or consultation with a patient. However, if Dr. Jones had a disability insurance policy where the definition of disability changed to the any occupation definition of disability after a certain period of time, then he would not only be required to prove that he is unable to perform the duties of his regular occupation as a dentist but he would also be required to prove that he is disabled from any occupation in light of his training, education and experience. Thus, if Dr. Jones who was disabled from practicing clinical dentistry also taught dentistry at a local college, and was still able to perform the duties required of a college professor of dentistry, he would not usually be considered disabled under this type of any occupation definition of disability.

There is no dispute that the any occupation definition of disability is a much more difficult standard of disability to prove under your disability insurance policy. This is similar to the very stringent standard required to qualify for Social Security Disability Insurance benefits with the Social Security Administration. However, your disability insurance company knows this and often unfairly uses this change in definition of disability as an opportunity to stop paying your disability benefits, which saves the company a considerable amount of money. Countless times our firm is retained to represent claimants whose benefits have been terminated by the insurance company based upon an unjustified allegation that the claimants are not disabled from any occupation, after the company found the claimants to be disabled and entitled to benefits under the own occupation definition of disability.

Suppose that Dr. Jones, the dentist, also had medical problems involving his feet and back, in addition to the tremor in his dominant hand. If Dr. Jones had difficulty with sitting, standing and walking, in addition to problems performing tasks with his dominant hand, then Dr. Jones would much more likely be unable to perform the duties required of a college professor as well as unable to perform the duties of a dentist. However, the insurance company will likely still use this as an opportunity to cease paying benefits arguing that the occupation of a dentist is a more physically demanding occupation than that of a college professor, and that although Dr. Jones is disabled from dentistry, he is not disabled from any occupation given his training, education and experience. Even if Dr. Jones' treating doctors advise the insurance company that the dentist has restrictions due to his medical condition that prevent him from being able to perform the duties of a college professor, the insurance company will still use this as an opportunity to terminate benefits, likely based upon the company's own hired doctor disputing the restrictions advised by Dr. Jones' treating doctors and finding that the dentist can work in any occupation, including as a college professor. This is despite the insurance company's doctor likely never examining or even speaking to Dr. Jones about his medical condition or restrictions.

The insurance companies are also notorious for putting forth other occupations that it alleges the claimants are able to perform to deny benefits under the any occupation definition of disability, but in reality the claimants do not have the education, experience or training to perform the occupations suggested by the company, and it is not reasonable to expect that they could be re-trained in the occupations. Or, the company may set forth other occupations that it alleges the claimants can perform that are not gainful occupations under the law. In order to be gainful, the person must be able to make a comparable wage to what they previously made, among other factors.

When the definition of disability changes or is about to change from own occupation to any occupation in your claim, your disability insurance company may require you to undergo an independent medical examination, or a functional capacity evaluation. Or, the company may require that you participate in a field or telephone interview with a representative from your insurance company. Your insurance company may insist that you participate in vocational rehabilitation so that you can attempt to return to work in a different occupation. Or, your carrier may only require you to complete extensive claim forms in regard to your past training, education and experience, and for you and your doctors to provide updated medical information and current restrictions. Contrarily, your insurance carrier may never provide you notice of their investigation into the change in definition of disability or request any information from you, and may simply advise you that your benefits have been terminated as the insurance company has determined that you no longer meet the definition of disability under the policy because it determined that you are capable of performing some theoretical gainful occupation. The process of your insurance company re-evaluating your claim to determine whether it believes you meet the any occupation definition of disability in addition to the own occupation definition of disability is a significant occurrence in your disability claim and how it is handled will make the difference as to whether benefits are continued or terminated.

Insurance companies regularly discontinue paying disability benefits based upon the change in definition of disability from own occupation to any occupation.  Disability Insurance Law Group has been very successful in fighting these denials where a person's medical condition disables them from working in any gainful occupation on a full-time basis with reasonable continuity. The earlier that a knowledgeable attorney is retained to prove to the insurance company that the claimant is totally disabled from any occupation the better - in fact, many denials of benefits by disability insurance companies can be prevented if handled correctly during this critical transition period. However, if a termination of benefits has already occured, it is not too late.  If an administrative appeal with the insurance company after a termination of benefits at the time of the change in definition of disability is handled properly, a denial can be overturned.  If you are facing a change in your definition of disability, or your benefits have been terminated by your disability insurance company, contact one of our attorneys at Disability Insurance Law Group.

Denial Tactics Used By Insurance Companies to Deny Your Long-Term Care Insurance Claim

Long-Term Care Insurance covers costs involved with personal or medical services that are needed for an individual who is unable to care for him or herself due to disability, chronic illness, loss of functional capacity, or cognitive impairment. Thus, the goal and reason for paying costly Long-Term Care Insurance premiums is to cover the expensive services involved in keeping a loved one as independent as possible in these situations.

Long-Term Care Insurance spend a great deal of time and money training their claims examiners and investigators to highly scrutinize every claim filed. An admission of liability by an insurance company for a Long-Term Care Insurance claim is a very costly move by the company given the expensive nature of long-term care. Navigating a Long-Term Care Insurance claim process can be complicated and frustrating for an individual dealing with an insurance company motivated to deny the claim, and many times the company will unfairly delay or deny the payment of the benefits. This can be financially and emotionally devastating for both the person requiring long-term care and also his or her family. A person's financial and medical independence is at stake and the need for long-term care and the steep costs for this type of care does not go away if the insurance company denies the long-term care insurance claim.

Cancellation of Your Policy Due to Non-Payment of Premiums:

When the need arises for you to file for your long-term care benefits, or your loved one's benefits, you may suddenly learn that premiums are outstanding and unpaid. One of the most common reasons is that the insured suffers from a condition such as Alzheimer's or Dementia which affects his or her ability to remember to do things such as pay premiums. Or, the insured may have become too ill too quickly and was unable to keep up with bills, or the insured was forced to pay hospital bills instead of premiums. There are requirements under your policy and the law which require that the insurance company give you a certain period of time to become current with premium payments, and also require that a "third party designee" be notified of the missed premium payments. Thus, don't trust that your insurance company is properly denying your claim for benefits due to missed premium payments or non-payment of premiums.

Misconstruing a Limitation under Your Policy and/or the Facts of Your Claim:

Long-Term Care Insurance companies commonly argue the following to delay or deny your Long-Term Care Insurance claim:

  • You weren't hospitalized prior to needing long-term care;
  • You do not suffer from an acute medical condition;
  • The long-term care services that were provided to you were not provided by a registered nurse, licensed practical nurse, or other properly qualified professional as defined under your policy;
  • The care or services were provided to you by a family member;
  • The long-term care services that were provided to you were not provided by a nursing home or home care provider that are certified by Medicare;
  • The long-term care services provided for you are available under Medicare or another governmental program;
  • The long-term care services that were provided to you are not covered "skilled care";
  • You are able to perform your "Activities of Daily Living", which usually include bathing, dressing, walking, moving from bed to chair, toilet, maintaining continence, and eating;
  • The care or services that you received are unrelated or unnecessary for you to carry out instrumental activities of daily living or unrelated to needs because of a cognitive impairment;
  • The insurance company's doctor is saying that you do not qualify for long-term care benefits even though your doctor is stating that you do;
  • The insurance company has denied certain types of long-term care provided, asserting that you did not need the level of care that you were provided;
  • You have not provided sufficient ongoing verification of long-term care needs;
  • You suffer from a pre-existing condition;
  • Your medical condition is not covered because it is the result of one of the following: mental illness, attempted suicide or intentionally inflicted injury, alcoholism or drug addiction, war or acts of war;
  • Your benefit amount is less than you understood it to be.

Long-Term Care Insurance policies are extremely complicated policies drafted by insurance company attorneys and likely include multiple loopholes that are advantageous to the insurance company. Furthermore, the types of coverage that a person can purchase greatly vary, as do the additional purchase options often called riders that add additional coverage under your policy. The types of services and/or devices that your policy covers, how your benefit is calculated, how and when your benefit is due to be paid, and types of medical conditions covered are just a few examples of how coverage can vary significantly from policy to policy. Thus, understanding the contents of your Long-Term Care Insurance policy and your rights under the law is critical when your insurance company is arguing that your claim is denied due to a limitation under the policy or is misconstruing the facts of your situation to deny benefits.

Slow Walking:

Insurance companies regularly delay payment of long-term care insurance benefits by simply continuing to request additional, duplicative and unnecessary information and documentation from you and your providers. The insurance company will assert that without this additional information, it is unable to approve your claim for insurance benefits. This can go on for months and even years if the insurance company is allowed by you to continue. The sad truth is the insurance company is employing a delay tactic called slow walking to avoid paying the claim. Many claimants may give up the fight against the insurance company who outnumbers them in resources because they are too disabled or sick, or they may even die before benefits are paid. It is very important to understand the difference between being cooperative and responsive to requests for information by your insurance company, and being subjected to slow walking which is allowing the insurance company to wrongfully delay payment of your benefits.

The insurance company is trained to have no empathy for an insured individual's situation. At the end of the day, an insurance company is a business. They are worried more about their bottom line rather than the insurance coverage they promise. The more premiums that they accept, and the more claims they deny, the greater they will profit as a business. The insurance company trains its employees to treat people filing claims as a paper file, and not a person, and to deny claims for any arguable reason - the person filing an insurance claim is not to be trusted and is scrutinized as a fraud. Yet the reality is that no one wishes to deal with the unfortunate situation where they or their loved one requires long-term care. Instead, Individuals choose to pay a significant amount of money in premiums for these policies to protect themselves and their families in such unfortunate circumstances. When an insurance company accepts these premiums, it has an obligation under the law to pay legitimate claims for necessary long-term care benefits.

If you or a loved one has experienced a delay or denial of payment of your long-term insurance benefits, contact one of our experienced attorneys at www.dilawgroup.com.

Have You Properly Prepared Your Claim In Case You Have To File a Lawsuit Against Your Group Disability Insurance Company?

Have you properly prepared your claim in case you have to file suit against your disability insurance Company?  The answer may surprise you.  Group disability insurance lawsuits are not typical trials.  Most group disability insurance plans that you receive from your employer fall under the Employee Retirement Income Security Act of 1974 ("ERISA"). If you have been denied disability insurance benefits under an ERISA governed policy, you MUST first appeal the denial directly to your insurance company and follow the carriers mandatory appeals process. If the denial is upheld, you have a right to file a lawsuit. Typically, your lawsuit will be filed in federal court. Usually, your entire case will be based on the information gathered during the application and administrative appeal stage. All other information not previously submitted will most likely not be considered at trial. You will not have a jury of your peers decide the case, but rather a federal judge.

Thus, you actually prepare a significant portion of your trial during the administrative appeal stage. Under most circumstances, if you fail to provide any relevant information prior to or with the appeal and the insurance company upholds its denial of benefits, you will be forever barred from bring forth the new evidence at trial. Thus, in most cases, it is essential that you prepare your trial in the six months that you have to appeal your insurance carrier's denial of benefits.

Many claimant's, unaware of this fact, merely submit a letter from their treating physician disputing the disability insurance carrier's determination or simply provide updated medical records. In so doing, many truly disabled individuals severely damage their claims for benefits. Most people would be weary of preparing their own trial without the assistance of an attorney and of basing their entire lawsuit on the meager evidence described above. While under certain circumstances the administrative record can be re-opened, allowing additional information in, it is essential that you understand the possible damage that can be done to your claim by failing to prepare an effective and thorough appeal of an ERISA governed disability insurance claim. Insurance companies often have "independent" medical reviewers provide an opinion of your documentation or a vocational expert prepare a report assessing whether you are capable of working in some capacity. It may be important to counter this information with a truly independent physician review, an independent medical examination, and/or a vocational expert opinion. At trial, you would normally call witnesses to testify regarding your condition, including your co-workers, family members, friends, and your treating physicians. If this is not done prior to or with the appeal, this information will probably never come into your group disability insurance lawsuit.

Moreover, under most circumstances, you not attempting to prove that you are in fact disabled, but that in denying benefits, your insurance carrier acted unreasonably. Essentially, you must prove that the insurance company was not just wrong (and you were disabled), but that given all the evidence, your insurance company could not have come to the adverse determination unless it was clearly acting in its own self interest. Insurance companies will waive their in-house medical review gathered at the appeals stage to assert that while they may have been wrong, there was at least some reasonable support for its decision. This is why submitting the right information during the application and appeals stages is critical to your claim.  At Disability Insurance Law Group, we prepare our client's administrative appeals as if we would be presenting the evidence at trial.

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